Filippo who lives in Asia and has two properties in London thinks so.
“Macks Properties was first suggested to me about five years ago by a friend who was using them. I had engaged one of the larger agents to manage my properties in London and was having issues even quite early on. It’s difficult for people starting out in real estate – they don’t have the know how or the property managers contacts and inevitably resort to searching online where of course the big-players in the field appear and, as I learned to my cost, they are not necessarily the best. I was still in contract but reached out to Neel at Mack’s for an initial conversation. Even though I couldn’t switch straight away Neel was very helpful in advising me on how to handle the issues I was experiencing which included repairs and renovations, which seemed excessive both in terms of the amount of work and the prices.
When former tenants Lukasz and Alicia relocated to Toronto it was a natural choice for them to choose Macks to handle their rental property
“We had previously rented a flat through Neel at Macks Properties and loved our experience. Over the18 months we rented we found Neel to be fair, transparent, honest, and very responsive. It was evident that Neel was committed to finding the right tenants for the rentals he managed; he was selective, and took care of the properties. So, when we finally had our own flat and wanted someone to manage letting it out, we immediately thought to ask Neel as we needed management we could trust.
Sunny heads up a construction and property development company based in London
“Macks handles all aspects of tenancy on our behalf; currently18 of our properties across SE and SW London. It’s a working relationship spanning almost 20 years and saves us time and money. Whilst it’s a saturated market – walk down any high street and you’ll see at least five estate agents offering tenancy services, finding the gem is the challenge. Unfortunately most large high street agents don’t do a good job and are overpriced. Macks is the gem worth finding - competitively priced and providing us with an excellent service. I trust Neel implicitly regarding what is needed and what is best around the tenancy of our properties. He has my complete trust and with that I feel confident in giving him ‘free rein’. It absolves me of the day-to-day and allows me to focus my time and energy on our core business; acquiring and developing properties.”
I own several flats in London, which I purchased while working in the UK a decade ago. Since relocating to Asia, I have been renting out these flats. Managing these properties from overseas presents significant challenges. Finding and managing tenants can be exhausting, and addressing maintenance issues is particularly stressful. As an example one of the flats experienced two major leakages originating from a neighbouring unit. My tenant, who had health issues related to humidity, needed to vacate immediately. The occupant of the neighbouring flat was frequently overseas and refused to leave his key with the management so that we could address the issue. I have also faced high tenant turnover and a challenging rental market, particularly during the Brexit and COVID-19 periods.
Stress-free property management.
Paavai moved to Singapore from the UK 15 years ago and has invested in two properties in Beckenham, Kent.
“I bought a rental property in 2019 from a high street agent. At the time it seemed logical to use them for its rental management. Their initial feedback on preparing it was that I needed to spend £3,500 on decorating. I was shocked; it was only a one-bedroom flat. At that point I had heard about Neel at Macks Properties from another lady who had a rental property in the same block. I reached out to Neel and he advised me on how to get it ready for my first tenant.
