When former tenants Lukasz and Alicia relocated to Toronto it was a natural choice for them to choose Macks to handle their rental property
“We had previously rented a flat through Neel at Macks Properties and loved our experience. Over the18 months we rented we found Neel to be fair, transparent, honest, and very responsive. It was evident that Neel was committed to finding the right tenants for the rentals he managed; he was selective, and took care of the properties. So, when we finally had our own flat and wanted someone to manage letting it out, we immediately thought to ask Neel as we needed management we could trust.
The team at Macks really go out of their way to make our experience as landlords as smooth as can be. They are on top of all issues - big and small, and handle them quickly, efficiently, ever mindful of costs. They even scan, sort, and deal with our mail on our behalf! Without exception everyone at Macks has been a pleasure to deal with. A major benefit we've appreciated from Macks is their having an in-house handyman, which reduces the time and cost of carrying out small repairs.
We were fortunate in that we had come across Macks through our rental experience and appreciate that others may not know where to start in looking for a managing agent. Our advice is to look for someone who takes the time to understand you as owners and what the property means to you; someone who understands that these properties are homes and treats them with the same respect and care as you do as owners. When speaking with some other letting agents, we found the fee structures to be confusing and organised in such a way that we would be repeatedly hit with fees for many individual services. With Macks, the single monthly fee covers all services, which means there are no surprises, there is consistency, and peace of mind.
We always feel that we are important and valued as clients. Neel has always made himself available whenever needed, and spends as much time on an issue as is required to effectively solve it. Working with Neel feels like you have a trusted family friend managing your property and the peace of mind that gives us is priceless.”