Filippo who lives in Asia and has two properties in London thinks so.
“Macks Properties was first suggested to me about five years ago by a friend who was using them. I had engaged one of the larger agents to manage my properties in London and was having issues even quite early on. It’s difficult for people starting out in real estate – they don’t have the know how or the property managers contacts and inevitably resort to searching online where of course the big-players in the field appear and, as I learned to my cost, they are not necessarily the best. I was still in contract but reached out to Neel at Mack’s for an initial conversation. Even though I couldn’t switch straight away Neel was very helpful in advising me on how to handle the issues I was experiencing which included repairs and renovations, which seemed excessive both in terms of the amount of work and the prices.
My overall experience of a large management company was that I was not important, that I was a means to make money. It starts out well enough with the sales people who as you would expect are good at building relationships, but then you are passed to contract people and then the people who are responsible for management and on it goes. There is high staff churn and overall for me it was a depleting and draining experience. I hope I am unusual in also reporting that one contract was amended without my permission. I am glad I checked as I was told that it was a small amendment with the change of a tenant’s name; when I looked into further it there were clauses in the contract that had changed significantly. Without getting into too much detail I had to resort to contacting the Ombudsman.
When the contract expired I moved to Macks Properties and from that moment life for me changed significantly. I found that there were less issues, that small repairs were taken care of quickly before they became bigger and more expensive to put right. Macks Properties has their own handyman to take care of the smaller issues in a very cost effective way for the landlord. And of course they do not charge a commission on the repairs that need to be done, unlike the larger agents. I have also noticed that a lot more care is put into tenant selection: to put it simply Neel’s team would never introduce a tenant that they would not want in a property they own themselves. In short I can honestly say that Neel and his team take as much care of my properties and my tenants as if they were their own.
I suppose in talking about this I would like to save others from the pain of my learning and would advise you to choose your property management early, even before your property, such is the difference the right choice has made for me. This is particularly important if you live far away from your investment properties. I now have total peace of mind. I completely trust that any issues will be resolved quickly and that the workmanship will be of a high standard and reasonably priced. I highly recommend Macks Properties to those in search of a reliable, professional and trust-worthy property management.”